The fine print
Policies
Short, and written to be read. If anything here is unclear, ask us before you book.
Deposits
A deposit is taken at booking for colour and extension services and comes straight off your final bill.
Cancellations & rescheduling
Reschedule or cancel free of charge up to 24 hours before your appointment. Inside 24 hours the deposit is retained.
Running late
Arriving more than 15 minutes late may mean we shorten or reschedule the service so the day stays on time for everyone.
Adjustments
If something is not sitting right, tell us within seven days and we will put it right at no charge. That covers the result we agreed on - it does not cover changing your mind about the colour.
Children & guests
Under-12s are welcome for their own appointments. For everyone else's sake we ask that you do not bring extra guests to a long colour service; there are only so many chairs.
Patch tests
First-time colour clients need a patch test at least 48 hours beforehand. It takes two minutes and can be done any time we are open.
Your data
We keep your contact details, appointment history and colour formulas so the next visit is easier. We do not sell any of it, and you can ask us to delete it at any time.